Terms of service

📄 Terms of Service

Welcome to lumèra. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

👤 Account Terms

  • You must provide accurate, complete, and current information when creating an account
  • You are responsible for maintaining the confidentiality of your account and password
  • We reserve the right to suspend or terminate accounts that violate these terms

💳 Pricing and Payment

  • All prices are listed in INR (₹) unless stated otherwise
  • We reserve the right to modify prices at any time without prior notice
  • Payments must be made in full at the time of purchase or through online methods
  • We use secure third-party payment gateways to process transactions

🛍️ Product Descriptions

  • We strive to ensure all product details, images, and descriptions are accurate
  • However, we do not guarantee that all information is error-free or complete
  • Actual product colors and appearance may vary slightly due to screen settings

✅ Order Acceptance

  • Placing an order does not guarantee acceptance
  • We reserve the right to cancel or refuse any order for reasons including:
    • Product unavailability
    • Errors in pricing or product details
    • Suspicious or fraudulent activity
  • If your order is canceled, you will be notified and refunded accordingly

🚚 Shipping and Delivery

  • Orders are processed within 24hrs
  • Delivery timelines may vary depending on your location
  • We are not responsible for delays caused by courier services or unforeseen circumstances
  • Customers must provide accurate shipping details; we are not liable for incorrect addresses

🔄 Returns and Refunds

  • Returns and refunds are subject to our Return & Refund Policy
  • Please refer to our dedicated policy page for full details
  • By making a purchase, you agree to the terms outlined in that policy

🚫 Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent activities
  • Violating any applicable laws or regulations
  • Transmitting harmful code, viruses, or malicious software
  • Attempting to gain unauthorized access to our systems

⚖️ Limitation of Liability

  • lumèra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website
  • We do not guarantee uninterrupted or error-free service
  • Your use of our website is at your own risk

🇮🇳 Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the courts located in [jammu/jammu], India.

📩 Contact Information

For any questions regarding these Terms, please contact us at:
sanchitfaizanenterprises@gmail.com